Return and Refund Policy
In the event that you receive a defective or damaged item, please accept our apologies. If you wish to return or exchange an item, please contact our customer support team within 48 hours. If you receive the wrong product or an incorrect item, we will arrange for a return or exchange. An item that is undamaged and free of wear and tear can be returned.
In order to ensure a successful return, it is important to preserve all tags, packaging, and invoices. These items may prevent the return from being processed if they are missing. In the event that an item does not arrive in its original condition or contains missing parts, please contact our customer support team within 48 hours. In order to resolve the issue as quickly as possible, our team will work diligently.
Return Process
Please contact our customer support team if you would like to return an item. This process will be explained to you in detail and you will be given specific instructions. After we receive and verify the returned item, we will process the refund or exchange within 5-7 business days.
Exceptions / Non-Returnable Items
Perishable items, such as flowers and plants, and customized items, cannot be returned. During checkout, you will be informed if there are any exceptions to these categories.
Refund Method
You will receive your refund using the same method of payment you used for the purchase. After our team receives and inspects your returned item, you can expect to receive your refund within 5-7 business days.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team.
[email protected]
